Integration

Comedian · 07-27-2020, 02:27 PM

Quote:

Originally Posted by JerpJerp

Damn that was solid work. Thanks for posting. No luck for me either. I'll admit I haven't tried very hard tho. LA is the worst and I know it. The chances are so sooo slim. In my 12 years since starting up as an adult collector I haven't seen anything remotely this bad and messy. The misinformation and everything.
TARGET ACTUALLY CONTACTED YOU ABOUT TURTLES???? WHOA. What was the discussion?

I have had surveys before from target in my email after a purchase, but I think because I said I had high dissatisfaction With selection on what I came for, that sent me to more questions. I was honest. I said exclusives are here to drive traffic to stores and websites and increase sales. I said I shop with my six year old son all the time and if I buy something I usually buy him something to. Nothing for me, nothing for him. Lol. I said when I hit 3 stores for these items and find nothing but employees telling me to go to eBay, how does that drive their sales? I then said that I shop on the target website a lot as well. I like to browse sale items, clothes and Ryan toys for my son, work out items for my wife and of course collectibles and movies for myself. I asked when items sell out in seconds, what incentive is there to continue to shop that website. I asked if an item sells out of my cart, why would I shop for more items instead of just checking out as fast as I can? They then sent me another survey talking about self serve food, drinks and pop culture collectibles, which I filled out and then asked if they can call me to discuss these concerns further.

I’m shocked it went that far, but I won’t hold my breath waiting for a call. I hope perhaps they see the lost sales. Hundreds of more dollars on exclusives and impulse buys times thousands of collectors. I also mentioned the hasbro mess as well with Star Wars and more importantly GI joe.

Also I had 2 chats and a follow-up with Walmart.com reps about the turtles set on their site and the hasbro exclusives that sold out so fast. They also seemed very concerned I and other customers are leaving their sites rather than spending hundreds of dollars each. I always recommend taking the time for live chats, surveys and customer care emails. They won’t know there is an issue unless we speak up.

Maybe, just maybe, companies( retail and toy manufacturers) are realizing something really important. They need customers.

07-27-2020, 02:27 PM	#166
Comedian Join Date: Feb 2014 Location: Buffalo,NY Posts: 2,410	Quote: Originally Posted by JerpJerp Damn that was solid work. Thanks for posting. No luck for me either. I'll admit I haven't tried very hard tho. LA is the worst and I know it. The chances are so sooo slim. In my 12 years since starting up as an adult collector I haven't seen anything remotely this bad and messy. The misinformation and everything. TARGET ACTUALLY CONTACTED YOU ABOUT TURTLES???? WHOA. What was the discussion? I have had surveys before from target in my email after a purchase, but I think because I said I had high dissatisfaction With selection on what I came for, that sent me to more questions. I was honest. I said exclusives are here to drive traffic to stores and websites and increase sales. I said I shop with my six year old son all the time and if I buy something I usually buy him something to. Nothing for me, nothing for him. Lol. I said when I hit 3 stores for these items and find nothing but employees telling me to go to eBay, how does that drive their sales? I then said that I shop on the target website a lot as well. I like to browse sale items, clothes and Ryan toys for my son, work out items for my wife and of course collectibles and movies for myself. I asked when items sell out in seconds, what incentive is there to continue to shop that website. I asked if an item sells out of my cart, why would I shop for more items instead of just checking out as fast as I can? They then sent me another survey talking about self serve food, drinks and pop culture collectibles, which I filled out and then asked if they can call me to discuss these concerns further. I’m shocked it went that far, but I won’t hold my breath waiting for a call. I hope perhaps they see the lost sales. Hundreds of more dollars on exclusives and impulse buys times thousands of collectors. I also mentioned the hasbro mess as well with Star Wars and more importantly GI joe. Also I had 2 chats and a follow-up with Walmart.com reps about the turtles set on their site and the hasbro exclusives that sold out so fast. They also seemed very concerned I and other customers are leaving their sites rather than spending hundreds of dollars each. I always recommend taking the time for live chats, surveys and customer care emails. They won’t know there is an issue unless we speak up. Maybe, just maybe, companies( retail and toy manufacturers) are realizing something really important. They need customers. Last edited by Comedian; 07-27-2020 at 02:31 PM..