[Neoblackdragon]

Offering a service but doing it poorly is never good.
Yes NECA is doing better, but the road so far has been rough.
It would be one thing is this type of service was new but it's not.

Other online stores offer better prices, support, and availability.

I'm seeing this idea that if something is status quo then that means it's the only way to do business.

They could combine preorders. They could change how they do business with Walmart/Target. "Hunting" for new figures can be changed to be easier for the consumer.

Criticism is not bad and the purpose of these forums is to discuss. It can turn into fingers in the ear complaining but I don't think we are there yet.

In the end a frustration free purchase is what anyone wants.