[bigkid24]

The figures look cool but I have no nostalgia for them. Nice to see these are being made but wish someone else was handling distribution. Megalopolis is worse than Digital River.

Quote:

Originally Posted by zenbenjo

A few answers to questions above!:


Questions on the Megalopolis retail side- I don't work on that and Premium DNA is really it's own entity. That said, yes management is aware that shipping speeds have been inconsistent with the current setup, especially during corona virus, and are making a major announcement on that front in October as well regarding partnering with ShipBob. They are the best eCommerce fulfillment company in the game and it will allow for same day shipping with 2-3 day delivery anywhere in the US and perfect inventory accounting.

I hope that helps! Appreciate all the questions and feedback

I understand that you work for the company and want to be supportive but you should take a look at the issues your company is facing. Every toy group on facebook has a "Is Megalopolis trustworthy" and there are no lack of responses regarding delays of shipping and other issues.

Their customer service phone number does not connect to anyone. I just called within operating hours and I was told to email and the phone disconnected.

Their social media accounts have commenting turned off.

I've been sold items that are out of stock because their inventory system doesn't keep up. And that's happened a few times.

My current order is 2 months old. I got canned responses the first few times and the last one I got said my order would be shipped last Thursday. I don't have tracking and I definitely don't have my product 5 days later.

They sent out an email saying there would be more pick ups by their shipping partner but that hasn't changed anything from the sound of it. It's certainly done nothing to get my items to me faster.

While I agree that in transit time may take 2-3 days if it takes 2 months for them to ship product, what's the point?

So I'm curious why you think Megalopolis is the best?