[zenbenjo]

As far as distribution- all Megalopolis fulfillment including Premium DNA is moving to Shipmonk as of November 1st. They are the absolute best. Same day shipping and delivery in 2 days in the US. Also customer service is being taken over by an expert agency.

I realize answering questions on here or in interviews it’s easy for answers to feel like excuses. It’s sort of hard for them not to. So let me be very frank- our shipping has been terrible. Our customer service has been terrible. The “why” is maybe not as important as just acknowledging it and changing it. We have not been good in those areas, so we’re going to have them handled by companies that are the best at them. It’s an overdue change.

In response to the comment about Mega and DNA being separate- that’s correct. Essentially both companies are backed by the same investment firm. The creative teams are the same, which is the Mega strength. Operations, where Mega has struggled, are different. But again, that’s all being moved and overhauled for November launch.

Hope that helps!