[Archangel]

Quote:

Originally Posted by usernamedustin

I've never called, but it always takes them at least a full week to respond to any of my messages. I actually sent them a message about something on 9/6 and I still have not had a reply.

I think I was calling when the whole SW Bane fiasco went down, so I’m sure they were overwhelmed with calls from angry Star Wars nerds. I’m more concerned about the unanswered emails.

I had an unaccounted charge on my account that doesn’t show on my Pulse profile, and I need to figure when all my purchases are shipping before I change my address. At this point I just need to change the address, but I can’t get a response. I tried calling Saturday, but the automated greeting said they were closed when I was calling in their Customer Service hours of operation on Saturdays. I’ve spent a shit ton of money on that site over the last year, so a week to respond to an email is frustrating as hell. They have some kinks they need to iron out on the customer service availability side. I’m sure they’re beyond helpful if I could ever speak with someone. I’ll try again Monday whenever I see a free moment from work.

Maybe PulseCon threw them way off with all these orders, and new customers hammering them for shipping dates. I never had a reason to call before now, so I wouldn’t know.