[Frank Richards]

I've been shopping with BBTS since the early '00s (maybe even as early as '01 or '02, but I know for a fact that I was buying from them in '03), and I've never had a bad experience with them.
Granted, in the past, I might have ordered maybe only one or two items from them every few months or so, as I used to be one of those "thrill of the hunt" collectors. However, these days, the majority of my figure purchases are online, so I have been ordering significantly more from BBTS, and I'm still very happy with them.

A few years ago, back when I was still collecting Transformers, I ordered a TF Prime Arcee figure, and while I have forgotten the specifics, the figure had a quality control issue with one of her limbs. I can't remember if she had two left legs, or two right legs, or if a part of one of the legs had been put on backwards, lol, but it was some sort of issue that Hasbro didn't catch at the factory.
I immediately contacted BBTS and explained the situation. They told me to keep the figure, and they shipped a new one to me the same day. After that experience, I have nothing but good things to say about their customer service.