[nicholas1108]

Hi everyone. I already have a subscription which is billed as a one time fee of $60.00 so if I cancel I lose out on that money that already has been charged. I honestly don't think they will refund the difference if I were to cancel so I could subscribe again as a new customer. So I decided to write a complaint to their costumer service. This is what I wrote:

Hello,

As you can look up I have been a subscriber since June 2009 and I had my account automatically renewed in 2010. Today I was very excited to hear that you could finally order the Archangel Action figure. To my dismay you are only offering it to new subscribers. Please help me understand your logic in this. I have given you my money for the past two years so this how you treat me and all the others who have already given you their money. What’s the harm in allowing them a chance to buy the figure that you give to those who haven’t been around. If you want new subscribers give them a 10% discount. It’s not fair to only allow new subscribers to get this figure. Valentine’s Day is next week so show some love to the people who are already devoted to Marvel Digital Comics and let them order a figure too. Thank you for your time.

I'll let you know if they get back to me. If you are in the same situation as me I encourage you to complain. The only way to have something changed is to let your voice be heard. It doesn't cost you anything to spend 5 minutes and write an email expressing you distaste as to how they are treating their subscribers.