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-   Toy and Action Figure General Discussion (https://www.toyark.com/forums/toy-and-action-figure-general-discussion/)
-   -   Can i return a re-sealed figure? (https://www.toyark.com/forums/can-i-return-re-sealed-figure-134231/)

Mrbrains 03-14-2013 02:00 PM

Can i return a re-sealed figure?
 
Have any of you tried re-sealing a figure and returning it?

cobracobra 03-14-2013 02:13 PM

Umm could you explain your situation a little more? If its broken or incorrect I would say return it. But if your done playing with your action figure than no/

Mrbrains 03-14-2013 02:13 PM

Broken

Mrbrains 03-14-2013 02:15 PM

And i read that GameStop doesn't refund open figures so i figured if i sealed it maybe i could return it

uberlad 03-14-2013 02:20 PM

If it is broken, I can't see them giving you a hard time about at least getting store credit.

firmpulse 03-14-2013 02:34 PM

Quote:

Originally Posted by Mrbrains (Post 415241)
Broken

due to too much "pew pew i'll gitz you evil henchman" play or did it just break when ya opened it?

trebleshot 03-15-2013 06:03 AM

Or was it broken in-package and you didn't notice until you opened it?

Dr Kain 03-15-2013 06:14 AM

If you reseal it, they will put it back on the shelf and someone else will buy it and be stuck with a broken figure.

Just take it back as is and tell them you want to exchange it for a new one.

RatTrap 03-15-2013 07:36 AM

Don't be underhanded. Just return the broken figure and try for store credit.

behindthemask 03-15-2013 09:31 AM

Do what I've done, get someone aka friend, family member to call the store, explain the situation ie bought toy, opened, realized it was broken, would like to get either $$ back or exchange. Based on the call, act accordingly, if they say they won't touch opened merchandise. Then reseal it, and take it back, or locate their corporate contact info and contact them explaining the situation. If they will accept it back the way it is, go back already and exchange it. I'd get someone else to call encase they don't accept them, then walking in returning it won't seem as obvious.

miketime 03-15-2013 11:47 AM

Quote:

Originally Posted by behindthemask (Post 415460)
Do what I've done, get someone aka friend, family member to call the store, explain the situation ie bought toy, opened, realized it was broken, would like to get either $$ back or exchange. Based on the call, act accordingly, if they say they won't touch opened merchandise. Then reseal it, and take it back, or locate their corporate contact info and contact them explaining the situation. If they will accept it back the way it is, go back already and exchange it. I'd get someone else to call encase they don't accept them, then walking in returning it won't seem as obvious.

Not to doubt your plan but if a small store like GameStop received a call about there return policy on a toy and then latter that day someone brings in a toy to return in the same store they might see a connection. Not that there is anything wrong with that.

I think it all comes down to how it broke. Resealing a broken fig with intent to return it as a new complete fig would be wrong. Just be honest enough to work within there return policy.

behindthemask 03-15-2013 01:45 PM

Quote:

Originally Posted by miketime (Post 415487)
Not to doubt your plan but if a small store like GameStop received a call about there return policy on a toy and then latter that day someone brings in a toy to return in the same store they might see a connection. Not that there is anything wrong with that.

I think it all comes down to how it broke. Resealing a broken fig with intent to return it as a new complete fig would be wrong. Just be honest enough to work within there return policy.

It's wrong if your returning the wrong figure in place of the real one, or stealing pieces like BAF or weapons, or breaking it yourself say... falling off your shelf, then returning it for another. But if you open it and it's broken or breaks moving a leg or arm breaks off. And the store doesn't accept returns on opened items, or give a shit about damaged items, you do what you gotta do, lol, it's not right, but why should the big box store or lcs get the better of you. I don't do this, but I could see why someone would.

Dr Kain 03-15-2013 04:05 PM

Quote:

Originally Posted by miketime (Post 415487)
I think it all comes down to how it broke. Resealing a broken fig with intent to return it as a new complete fig would be wrong. Just be honest enough to work within there return policy.

I disagree on this. A toy that broke within the terms of the return policy should be returned regardless of how it broke. All that matters is that it is defective and is worthless.

Shin Densetsu 03-15-2013 06:16 PM

Quote:

Originally Posted by Mrbrains (Post 415242)
And i read that GameStop doesn't refund open figures so i figured if i sealed it maybe i could return it

Just be honest with them and tell them it broke. Maybe they will offer you store credit. If that store doesn't take it back/offer store credit or give you a refund, call Gamestop's corporate office.

The "no refund for open figures" might just apply to figures that you bought from them but no longer want from them. A broken toy is a defective product so I don't see why they wouldn't give you a refund.

kylactus 03-15-2013 07:34 PM

What figure was it ? You may want to contact the manufacturer, I know hasbro is cool about this sort of thing. years ago when "removable helmet darth vader, from POTF was hard to find, i found one in a store packaged without a helmet, I wrote, yes it was that long ago, hasbro and asked if they could sell me a helmet or send me one as I already had bought the figure. They sent me a brand new darth, no return no questions, I've also herd other people have had good luck with Hasbro as well as lego and a few others.

Greg 03-15-2013 10:20 PM

Quote:

Originally Posted by kylactus (Post 415569)
What figure was it ? You may want to contact the manufacturer, I know hasbro is cool about this sort of thing. years ago when "removable helmet darth vader, from POTF was hard to find, i found one in a store packaged without a helmet, I wrote, yes it was that long ago, hasbro and asked if they could sell me a helmet or send me one as I already had bought the figure. They sent me a brand new darth, no return no questions, I've also herd other people have had good luck with Hasbro as well as lego and a few others.

The OP mentioned getting the figure from Gamestop, so I'm guessing it is a Walking Dead or Halo toy. I had some issues with broken Walking Dead figures back in October, and unfortunately McFarlane's policy is pretty much return it to the retailer. They didn't have any system for returns or replacements thru their company, unless you purchased from their web store.

My advice is to just bring the broken figure (with package) with receipt to Gamestop, and explain the situation. They should offer at least a store credit or exchange for a similar product.

tlasjr 03-21-2013 08:13 PM

I say return it and if they say no immediately ask for the district managers number. Nothing motivates like attention from above.

redx24 03-21-2013 09:26 PM

take it to walmart they take anything back.

trekking95 03-22-2013 03:01 AM

Quote:

Originally Posted by redx24 (Post 417327)
take it to walmart they take anything back.

I hope your not serious. Returning a re-sealed figure to the store you bought it from is one thing. But we can try to be a little bit more honest than that, can't we?

redx24 03-22-2013 06:29 AM

dude im joking, but in all seriousness i have seen walmarts with target exclusives on their shelves target logo and everything


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