Question on Mattel's Ghostbusters orders
 

Hi, first of all, hope I'm in the right section, second I hope someone can answer me...
A couple of months ago, mattel re-released some ghostbusters figures such as Ray Stantz.
The thing is that I was missing that figure and purchased it. Normally they come inside a nice white box with the logo and character name, but to my surpise, this was not the case.
I called mattel and they could not answer if they were shipping without the box or not so they opened a case for me.
Now, a couple of months later, they send me another Ray figure for free (...no idea what to do with it...) and surprise: again without the box.
So I am wondering if someone know if this is normal or if some jackass is stealing the box just for the fun of it?
Thanks for any help.

The first releases of Winston, Ray and Egon did not ship inside a white box.

That explains all!!! Thank you very much.
I wonder why it was so hard for them to tell me this...

Maybe Mattel outsources their customer service center and the operators just didn't know.